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Customer Service Communication Skills Test

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Customer Service Communication Skills Test Picture of Customer Service Communication Skills Test Picture of Customer Service Communication Skills Test Picture of Customer Service Communication Skills Test Picture of Customer Service Communication Skills Test

Administer this 2-part test to both remote and on-site applicants to see if they can effectively interact with customers.


  • Testing website includes customizable email invitations and detailed reporting
  • No subscription or annual fee required – order only the tests you need (5 test minimum)
  • Get Free Test Validation with your purchase (a value of $50 - $125) to support EEOC best practices for removing discriminatory testing bias... See more details...

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SKU: T3027
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Customer Service Communication Skills Test

  • Find out if applicants are helpful, polite, professional and friendly all while successfully addressing the needs of the customer
  • Applicants will be asked to
    • Listen to audio and identify key information
    • Choose between least and most effective solutions
  • Default test time allowed: 30 minutes
  • Free test validation included – see ‘Validation’ tab for more information

 

Also available:

 

Tests purchased online may take up to one full business day to appear in your test bank.

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Customer Service Communication Skills Test

  • Find out if applicants are helpful, polite, professional and friendly all while successfully addressing the needs of the customer
  • Applicants will be asked to
    • Listen to audio and identify key information
    • Choose between least and most effective solutions
  • Default test time allowed: 30 minutes
  • Free test validation included – see ‘Validation’ tab for more information

 

Also available:

 

Tests purchased online may take up to one full business day to appear in your test bank.

This test features FREE content validation.

 

Validation helps to ensure the tests you select cover skills that are critical to success on the job.  This process makes the information you gain from testing more relevant for your business. Proper test validation can aid in mitigating questions or challenges regarding the appropriateness of tests.

 

The test validation process involves testing a small number of internal subject matter experts who perform similar tasks to the position you are testing for. When these internal experts complete the test(s), they provide feedback to ensure the test content relates to the skills and abilities required for the position. Test validators are also asked to recommend a pass/fail cutoff score for candidates.

 

Our test validation process is designed to be consistent with HR best practices as outlined in the Uniform Guidelines on Employee Selection Procedures (UGESP) section 14(c) on content validity and 15(c) on content validity reporting. 

 

HRdirect tests and assessments are designed to meet the needs of small to mid-size employers looking to implement pre-employment testing for more effective hiring.

 

HRdirectTests.com, the test administration site, offers a simple interface that makes it easy to:

  •        Validate employment tests using a free validation wizard
  •        Create test batteries for specific positions
  •        Administer tests to applicants who are remote or on-site
  •        Send customized test invitation emails to applicants and monitor the status of assigned tests
  •        Determine the best candidate using detailed reporting that you can download or export
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  • 800.999.9111
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